General Terms of Use

This document contains General Terms for the use of the provided by Regional museum of history Veliko Tarnovo services offered in our website and the relationships between Regional museum of history Veliko Tarnovo and website users.

  1. Terminology

    In applying these Terms and Conditions, the terms and expressions used will have the following meanings:

    1. Regional museum of history Veliko Tarnovo is company registered with UIC: 000124051, with address of management: 38 Ivan Vazov Str., Veliko Turnovo address for correspondence: 38 Ivan Vazov Str., Veliko Turnovo, offering services from website , which are subject of these General Terms.
    2. "IP Address" is unique number which serves to identify and connection between computers through the Internet or a local area network.
    3. "Server" is a device or system of connected devices, some of which or all have system software installed to perform tasks related to storing, processing, receiving or transmitting information.
    4. "Information system" is a device intended to store, send or receive documents.
    5. "Website" is a specific place on the Internet that is accessible through its URL and contains different information and files.
    6. "Web page" is a part of website.
    7. "User" is every person, which use this website.
    8. "Electronic referral" is a link on a particular webpage that allows reference to another information resource.
    9. "Accidental event" is unexpected event at the time of signing a contract, which makes its completing objectively impossible.
    10. "Malicious actions" are acttions that violate Internet ethics or injure persons, connected to the network.
  2. Subject of the contract
    1. The website services provided in these Terms and Conditions shall be provided to the user subject to strict compliance with the requirements specified in the contract.
    2. Access to the website and services is provided to the user without prior registration, except for:
      1. Ability to post comments and other content on the site
      2. Creating a user profile
      3. Other type of services available for registered users
  3. Consent to the general conditions
    1. These Terms and Conditions apply to all users, registered ot not, who use the services on our website
    2. To have access in item 2.2 of General Terms, the user must sign in our website for the purpose must be agree with these General Terms. With this consent, he declares that he has read and understood the Terms and Conditions
    3. By registering user get access to all services on our website
    4. When making registration the user is not allowed to give incorrect data because Regional museum of history Veliko Tarnovo may refuse the registration or terminate existing one
  4. User Profile
    1. The username and password are unique code ot letters, numbers and charecter that allows the user to access his/her profile and become individualized when using our services.
    2. Every single user has rights only for one account on our website.
  5. Signing a contract
    1. The contract is deemed to have been concluded after confirmation of consent in item 3.2 in these Terms and Conditions.
    2. The contract is in effect until the termination of the use of the services or the termination provided in the General Terms and Conditions.
  6. Changes in Terms and Conditions
    1. Because of the possibility of legislative changes or additions and changes to the services, the terms and conditions may be subject to change. These changes may be of a different nature, such as the termination, addition or modification of certain services.
    2. In perfomance of a change, the user will be notified in advance.
    3. Already registered users have the right to reject these changes in the services, which will automatically terminate the contract.
  7. Rights and obligations of the consumer
    1. The user himself provides the necessary equipment and access to the Internet to use the services of our site.
    2. The user may not use and distribute the content of the website for commercial purposes.
    3. The user is required to:
      1. complies with these General Terms, Bulgarian legislation, Internet ethics and moral rules
      2. not to commit malicious acts within the meaning of the General Conditions
      3. not to submit for another person who is not authorized
      4. not try to make unauthorized access to our serves
      5. not violate foreign rights and interests, such as property rights or intellectual property
    4. The user is entitled at any time to refuse the services used on our site by terminating the registration at the specified
  8. Rights and obligations of Regional museum of history Veliko Tarnovo
    1. Regional museum of history Veliko Tarnovo undertakes to provide a normal use of the services by the consumer.
    2. Regional museum of history Veliko Tarnovo there is no obligation to monitor and control the way users uses serveces and is not responsible for his content.
    3. In accordance with requirements to collect materials and resources used by the user on the site`s server are stored. Regional museum of history Veliko Tarnovo has entitled to provide this materials to public autorities when is necessary to protect the rights, iterests and security of Regional museum of history Veliko Tarnovo or third party.
    4. Regional museum of history Veliko Tarnovo has the right to place content with an ad form on the site.
    5. Regional museum of history Veliko Tarnovo has the right to send commercial messages to the user for information or advertising purposes.
    6. Regional museum of history Veliko Tarnovo has the right to discontinue services on the site and to restrict or stop users from accessing its content without notice.
  9. Intellectual Property
    1. By using the services offered by the site, the user has access to different content and resources that are subject to copyright or intellectual property.
    2. The user has no right to use, store, record, modify or distribute publicly-owned content that is the subject of intellectual property.
    3. Intellectual property rights on materials, databases, and other resources posted on our website are subject to protection under the Law on Copyright and Related Rights.
  10. Liability and Compensation
    1. Regional museum of history Veliko Tarnovo is not liable in case of force majeure, random events, Internet problems, technical or other objective reasons, including orders of the competent state authorities.
    2. The user undertakes to indemnify and to release from responsibility Regional museum of history Veliko Tarnovo in any claims and other claims of third parties (whether righteous or not) for all damages and costs (including attorneys' fees and legal costs) arising out of or in connection with a breach of any of the obligations under this Agreement.
    3. Regional museum of history Veliko Tarnovo is not responsible for any damage caused by the user to third parties.
    4. Regional museum of history Veliko Tarnovo is not responsible for the time the site was not accessible due to force majeure.
  11. Rights of Regional museum of history Veliko Tarnovo in case of non-performance of the consumer's obligations
    1. Regional museum of history Veliko Tarnovo has the right to restrict or terminate the access of any user to the site without notice if the user violates any of the above terms and conditions.
    2. In the case of inappropriate or violation of rights of a person user content, Regional museum of history Veliko Tarnovo has the right to delete or stop access to such user content without notice.
    3. If in using the site, the behavior of the user may constitute an administrative violation or crime Regional museum of history Veliko Tarnovo shall have the right to communicate to the relevant state authorities that will assist in identifying the user and proving the violation committed.
    4. Regional museum of history Veliko Tarnovo shall not be liable for any damages suffered by the user after the suspension or restriction of the services.
  12. Protection of personal data
    1. Regional museum of history Veliko Tarnovo shall take measures to protect the personal data of the consumer under the Law on Personal Data Protection.
    2. For reasons of privacy of users' personal data Regional museum of history Veliko Tarnovo will only send the data to an e-mail address that was specified by the user at the time of registration.
    3. Regional museum of history Veliko Tarnovo has the right to store data in the user's terminal communication device unless explicitly disagreed with this action.
    4. The user agrees that Regional museum of history Veliko Tarnovo has the right to send e-mail to the user at any time, including a newsletter, while there is a registration on our site.
    5. The user agrees that Regional museum of history Veliko Tarnovo has the right to collect, store and process data about the user's behavior while using our website.
  13. Termination of the contract
    1. Except as provided in these Terms and Conditions, the contract shall also be terminated if any of the following circumstances:
      1. terminate the maintenance of the website
      2. by mutual consent of the parties for termination
      3. in the objective impossibility of either party to observe the obligations in the contract
      4. or other cases provided by law
    2. Upon termination of the contract Regional museum of history Veliko Tarnovo has the right to stop the user from accessing the profile or other information on the site.
  14. Others
    1. The user and Regional museum of history Veliko Tarnovo undertake to protect each other's rights and legitimate interests.
    2. the user and Regional museum of history Veliko Tarnovo are obligate during and after the expiry of the contract not to make public the written or oral correspondence between them.
    3. If any clause proves to be invalid, it will not invalidate the entire contract.
    4. The laws of the Republic of Bulgaria shall apply to matters not governed by this Agreement relating to its implementation.

Privacy Policy

Declaration of consent with Privacy Policy of Regional museum of history Veliko Tarnovo

The protection of personal data and the protection of personal and financial information of our clients is especially important to us. Therefore, we process your information exclusively on the basis of applicable law, specifically the General Regulation 2016/670 (better known as GDPR ), Law on Personal Data Protection and Law on Electronic Commerce. Please review this declaration, which informs you of the most important aspects of processing your personal data by Regional museum of history Veliko Tarnovo. With this declaration we also inform you of the time and legal basis for collecting, processing, storing, using, destroying, and protecting your personal information in so far as you do not expressly consent to us to do so.

What happens to your personal data after contacting us?

When you write to us through the form on our website or send us an email, we store your data for the time it takes to process your request and to answer your subsequent questions. We will not share this information with third parties without your explicit consent!

Storing your data

Please note that in order to facilitate the order and purchase process and the subsequent execution of the contract with you, we store your IP address as well as your name, address, email address and data about the payment method used for example Your card.

Subscribe to the newsletter

You can subscribe to our newsletter by filling out the form on our site. For this, we need your email address and your consent to send you the relevant messages. Once you have signed up for our newsletter/mailing list, we will send you a confirmation message with a link to confirm your registration. You can opt out of your subscription to our newsletter at any time. Please send your refusal to the following email address: "unsubscribe" button. We will immediately delete your data in connection with our newsletter submission.

Your rights

You have the right to access your data we process, as well as the right to rectification, erasure (right "to be forgotten"), limitation of processing, data portability, withdrawal of consent and objection.

If you think that our processing of your data is in violation of personal data protection regulations or if you believe that your rights under these provisions have been violated in any way, you can contact the competent administrative authority. In Bulgaria this is the Commission for Personal Data Protection.

Contact with us in one of the following ways: Regional museum of history Veliko Tarnovo, contact data: 38 Ivan Vazov Str., Veliko Turnovo,, +359 (62) 682-511.


What are "cookies"?

Our web site use "cookies" on the basis of Article 4a of the Law on Electronic Commerce and Article 6, par. (1), (e) of the GDPR. "Cookies" are small text files that are loaded into the browser and stored on the terminal that you are using. They are needed to keep our site easy for use and can be deleted by the user at any time. In use of cookies, provides optimization of site productivity.

How do "cookies" work?

When visiting a website, is created a cookie that records information about the session being conducted by the user and returns information to the page each time the user visits the site. This information includes the preferences stored by the user when using the site, which facilitates the user in his next session. "Cookies" are also used to analyze our site with purpose to optimize it. The "cookies" used by our site are Google Analytics and temporary "cookies". Google Analytics is perfomance "cookies" that analyzes the use of our website. Temporary "cookies" are storage is retained in the device for a certain amount of time or remains constant until the user deactivates them. Temporary "cookies" serve to automatically recognize a user who has visited our site already one time. They show what settings you've set and what products you've added to your virtual cart.

What should I do if I don't want to use "cookies"?

In case if you do not want to use "cookies" you may select your browser settings and disabling the "cookies". If you refuse to use "cookies", you may not have access to all of the site's functionality.

"Cookies" are tree types:

  1. Essential "cookies"

    They help for the normal functioning of a website, using the basic features such as page navigation and access to protected areas of the website. The site can't function properly without these "cookies". The use of these "cookies" it's not necessary user consent because they are essential for access and use the services on our website.

    • Website security:
      • Antiforgery.* - We use this cookie to ensure that the form that holds the data was generated by us.
    • User preferences:
      • AnonymousUser - This "cookie" includes non-personal information which improves your expirience on the Website.
  2. Perfomance and functionality "cookies"

    They don't refer to the essential "cookies" group, but are recommended because they help optimize our site and improve its functionality when working with it.

  3. Third party "cookies"

    They serve for advertising purposes and create analyzes for the use of our site in order to improve it. This type of "cookies" is managed by third parties and can not be controlled by us. They are also not mandatory and can be excluded from your browser settings.

    • Google Analytics:
      • _ga - Registers a unique ID that is used to generate statistical data on how the visitor uses the website
      • _gat - Used by Google Analytics to throttle request rate
      • _utma, _utmb, _utmc, _utmz - These "cookies" are used to collect information about how visitors use our site. We use information for reports composition and so as to help us improve the site. Cookies collect information in an anonymous form, including the number of visitors to the site from where visitors came to the site and the pages they visited
    • Google reCaptcha:
      • NID - A unique identifier used to remember preferences and sometimes to customize ads
      • CONSENT - Used by Google to accept the "cookies"

Museum Places

Tsarevets Architectural Reserve

April - October (08:00 - 20:00)
November - December (09:00 - 16:00)
January - March (09:00 - 16:00)


For a family (mother, father with up to 3 children from 7 to 18 years old)
15,00 лв.
10,00 лв.

Holy Forty Martyr’s church and the Great Laurel Monastic Complex

April - October (09:00 - 18:00)
January - March (09:00 - 16:30)


6,00 лв.
For parents (mother, father + up to 3 children from 7 to 18 years)
6,00 лв.

Tsarevgrad Turnov – Multimedia visitor center

April - October (09:00 - 18:00)
November - December (09:30 - 17:30)
January - March (09:30 - 17:30)


10,00 лв.
Family (adult + up to 3 children)
20,00 лв.